Since everything is done either by Madalina or by small third party collaborators, processing and handling your order may take 3-5 working days, from the moment the order and payment is confirmed.
After that, items are to be delivered as follows:
1. with FAN COURIER, for delivery in ROMANIA (Online payment with debit/credit card). Estimated delivery time is 3-5 working days after your order is confirmed. (17 LEI)
** since we are a handful of people processing, handling and preparing your orders, we are unable to deliver same-day or next-day orders;
2. with DHL, for INTERNATIONAL delivery (online payment with credit card). Estimated delivery time is 5-7 working days (depending on your location) after your order is confirmed. (80 LEI, EU / 130LEI, NON-EU)
Returns are possible within 14 days of receiving the product, followed by a refund.
You can use the Return Form in your account or please contact us via email with more details about your order. Please include in the email subject your Order ID.
After we receive and inspect the returned good, we will then proceed to refund you its cost, directly on the debit/credit card used to purchase it initially.
In the meantime, if you wish to purchase another product, we recommend you to place a new order for the desired product.
Due to the small nature of our business and the stock variations, we are unable to perform "changes of products", but rather treat the return and the new order separately.
In case the return is not caused by our fault (wrong product/size/model or defects), the buyer will need to cover the return shipping cost.