Since everything is done either by Madalina or by small third party collaborators, processing and handling your order may take 3-5 working days, from the moment the order and payment is confirmed.
After that, items are to be delivered as follows:
1. with FAN COURIER, for delivery in ROMANIA (Online payment with debit/credit card). Estimated delivery time is 3-5 working days after your order is confirmed. (17 LEI)
** since we are a handful of people processing, handling and preparing your orders, we are unable to deliver same-day or next-day orders;
2. with DHL, for INTERNATIONAL delivery (online payment with credit card). Estimated delivery time is 5-7 working days (depending on your location) after your order is confirmed. (80 LEI, EU / 130LEI, NON-EU)
Returns are possible within 14 days of receiving the product, followed by a refund equal to the value of the product(s) ordered plus the shipping cost if the case (please see section 2.3. Refund)
2.1. Return Form
You can use the Return Form in your account. Click on settings and select "My Account". Select Order History (either from My Orders section on the left or from the Account section on the right side). You should now see a list of all orders you placed on our shop. Select the order that contains the goods you wish to return by clicking on the View button (the eye icon). You will then see your order and line items. Each line item has two buttons on the right - Reorder (cart icon) and Return (back arrow). Click on Return and you will be taken to the Return Form with most of the necessary details filled in. Fill in the other fields and send it through to us. Please add as many details as possible about why you want to return the order (or part of it). Based on the info provided, we will determine how the return will take place and if we will cover the return shipping costs or not.
If, for any reason, you cannot use the above return form, you can also contact us via email to express your wish to return an order. We will get back to you to request more details about your order so we can identify it and process the return. Please include in the email subject your Order ID. After you contact us, we will start processing your request and you will be provided with instructions on how to proceed with returning the goods.
2.2. Return shipping cost
In case the return is not caused by our fault (wrong product/size/model or defects), the buyer will need to cover the return shipping cost.
You have the legal right to return the goods within 14 days from the delivery date. In all cases in which the return is not due to our fault (incorrect product received, faulty product, etc.), the return shipping cost will be supported by the customer.
After we receive and inspect the returned good(s), we will proceed to refund you the cost, directly on the debit/credit card used to purchase it initially. In the meantime, if you wish to purchase another product, we recommend you to place a new order for the desired product. Due to the small nature of our business and the stock variations, we are unable to perform "exchanges of products", but rather treat the return and the new order separately.
In case the return is not caused by our fault (wrong product/size/model or defects), the buyer will need to cover the return shipping cost and will be refunded the value of the returned goods. Initial shipping costs will not be refunded.
In case the return is caused by wrong product/size/model or product defects, we will also refund the initial shipping costs.
Please contact us at firstname.lastname@example.org for any questions or clarifications.