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Orders

Right after you successfully placed an order and payment is confirmed, we send out email confirmations. If you opted for bank transfer payment, you will receive the confirmation email as soon as you confirm the order.
We also send status updates for your order to email address you registered with.

(TIP: if you chose to make an account on our online shop, you will be able to see there the status history of your order).

If you don't hear from us after placing an order, please check your SPAM/JUNK folder, we might have landed there - and mark us as safe, so that we can continue our communication. If you haven't received any of our emails, please reach out to us at shop@madiandronic.com to sort things out.* *The most frequent issue we experience are mistyped email addresses. So please double check your email address when filling in your order details.

The best way to contact us is by replying to our order confirmation email, so that we can immediately see your Order ID.
You can also use the Contact Form.

Please mention your Order ID in the subject.
You can also use the Whatsapp number listed in our CONTACT section, but please be mindful that this does not imply an instant response. This number is not available for phone calls.

We strongly advise you NOT to contact us via social media for order-related issues, since our social media specialist is not in charge of the administrative part and won't be able to help you with that. Requests arrived via email have priority.

Yes, we can add items to your order provided that you reach out to us within 1-2 business days from placing your order. Please email us at shop@madiandronic.com mentioning your Order ID and we will be happy to assist you.

In order to avoid waste and dead stock, we print most of our products on demand.
This means we have a pretty large stock of blank wearables and rolls of paper and we print the products according to your preferences once we receive your order.

We do our best to forecast our needs at the beginning of each season, but sometimes things happen overnight.

Since we are not actually making our wearable items (we don't cut and sew them) and we import them from an external supplier, during busy periods we might experience stock shortage.

Due to the current COVID-19 pandemic, our supplier is working ar a reduced capacity, therefore delays are to be expected in restocks and deliveries.

Also, sometimes, technology fails or needs some TLC, so if we experience any technical difficulties, we might be forced to put printing on hold and attend to the problem for a couple of days.

We will notify you as soon as these situation happen and offer you either a refund (if you chose to cancel your order), a replacement (if you chose to replace an out-of-stock item in your order with another available one) or an updated estimated delivery date (if you chose to wait for your initial order).

Shipping

Yes, we ship to all EU countries.

We ship in Romania and internationally in most destinations. We don't have the option to pick-up from store.

Romania*

Fan Courier - with card payment at checkout: 15 RON
Fan Courier - with cash on delivery: 22 RON
*Free shipping on orders over 300 RON paid at checkout.

EU*

UPS - card payment at checkout: 100 RON (22 EUR)
*Free shipping on orders over 250EUR

Shipping times:
Romania: 3-5 business days
International: 5-7 business days (depending on your location)

IMPORTANT: WHAT IS CONSIDERED A BUSINESS DAY?
1 business day means a 24 hours period, Monday to Friday, excluding official holidays and weekends.

For example:
If you place your order on Friday at 11AM, the first business day of your processing&shipping window is Monday.
If you place your order on Tuesday at 8AM, the first business day of your processing&shipping window is Wednesday.

We do our best to notify you when there are delays. During busy times (Easter, Christmas, Black Friday etc.) or due to the Covid-19 pandemic please be mindful that you may experience unusual shipping delays.

Unfortunately no. Since we are a handful of people processing, handling and preparing your orders, we are unable to deliver same-day or next-day orders.

It's possible that your order might arrive in separate deliveries, dependind on what we decide will speed up the delivery (if possible). You won't be charged extra for the two deliveries.
Orders containing both in stock and made-to-order items will ship once the made-to-order items are ready.

Pre-ordered items are made especially for you and are estimated to ship in 4-6 weeks from the moment your order is confirmed, but please note that this is an estimate and may be subject to change. We will do our absolute best to get your piece(s) to you as soon as possible.

Orders placed with a mix of in stock and pre-ordered items may also experience delays in shipping.
If for any reason we are unable to fulfil your pre-ordered items, you will be refunded your full amount.

Please note items shipped outside of EU may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order. These fees are not covered or reimbursed through Madalina Andronic Shop.
Any additional charges for customs clearance is the responsibility of the recipient.

We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.

Returns

If for any reason you are not satisfied with your purchase, we are happy to offer a full refund on products within 14 days of receiving the product. Returned products must have their original tags attached and have no signs of wear.

If it has been more than 14 days since your received your order, unfortunately we cannot offer you a refund.
If you receive a product from us that is damaged or defective, please email us at shop@madiandronic.com

Please note that all shipping costs - initial, as well as return - will be the customer’s responsibility. Return shipping labels are not provided by Madalina Andronic Shop and you will need to prepare the delivery and schedule a collection with your local courier. Your return shipping fee is not refundable, unless we decide so, based on the information you provided as the reason for your return, which will be reviewed individually.
Orders outside of the EU may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned to us.

The following items are non-refundable:

• Gift cards
• Downloadable products
• Pre-order + Made to order products

We do not offer exchanges at this time for any of our products. All products can be returned for refund or store credit.

You can do so by filling in the return form available here: Return Form

If, for any reason, you cannot use the above return form or prefer not to use it, please email us at shop@madiandronic.com, specifying the product(s) you want to return and we will provide you with return instructions. Please include the Order ID in the return email request.

Once the returned products reach us, we will process your refund within 14 days. All refunds will be applied to the original payment, if paid by card. If the order was paid with cash on delivery, you will have to send us your bank details so we can transfer you the owed amount.

If you have not received a refund within 14 days, please let us know and/or contact your credit card company or bank, as it may take 5-10 business days before your refund is processed. If you have done the above and still have not received your refund, please contact us at shop@madiandronic.com.

Payments

We offer card payment and cash on delivery for orders shipped to Romania.
For orders shipped outside Romania, card payment is available.

Our base currency is Romanian Leu (RON), but you can change it to EURO or US Dollars from the settings menu (the small cog on the top right).

Products

Yes, these are the size charts for our wearable products:

Our T-shirts are 100% GOTS certified organic cotton.

Our Sweatshirts and Hoodies are 85% GOTS certified organic cotton + 15% recycled polyester.
Our Ceramic Jewelry&Accessories are made and assembled by hand using high-fired porcelain pieces painted with 22k real gold and 24K gold plated silver parts.
Our Ceramic Tableware is made of white italian terracotta and glazed with non-toxic, lead-free glaze. All tableware is dishwasher safe.
Our Art Prints are printed on museum quality 100% acid-free cotton paper, 310gsm, matte and slightly textured, at archival quality - meaning they will last and keep their original colours for over 100 years if displayed under protective glass.

Since we don't sew our wearable items, but purchase them from an external supplier, we cannot alter their proportions or details.

No, we don't offer framed prints. Frames are used in photos for presentation purposes only.

Every piece of jewelry is created using the finest materials that requires gentle care. Because we strive to make ceramic jewelry as light as possible, please be midful that our jewelry items are thin, therefore fragile, and sudden mechanical forces applied to them might result in breaking.
Keep jewelry clean by using a non-abrasive jewelry cleaner with a soft cloth. Store the jewelry carefully in order to avoid scratches.

We recommend washing printed t-shirts inside out, at a gentle cycle of 30º using a delicate fabrics detergent. Do not use bleach or strong detergents to soak or wash the wearable products.

Do not dry in a dryer.
Iron inside-out.

All our art prints are compatible with standard pre-made frames from most home improvement stores (i.e. IKEA).
Learn more about our framing recommendations here: 7 FRAMES FOR THE ART IN YOUR HOME

Yes, all our ceramic tableware is dishwasher safe.

After receiving your order, if you experience a problem with a product please reach out to us and we will try to resolve the issue by replacing the faulty piece. All repair/replacement issues will be reviewed on a case by case basis.

Please email us at shop@madiandronic.com with the piece(s) that needs repair/replacing and a photo of the issue and we will be happy to assist you.

Made to order items take 4-6 weeks to make, as they are made especially for you and we are a very small team making things happen.

We don't make any changes to our existing illustrations - we don't change colours, add text or extra elements, crop etc.

Yes, email us at shop@madiandronic.com with your request and we will be happy to assist you.

Yes, we offer virtual Gift Cards (no physical card, you will receive the virtual gift card via email) with various pre-set amounts.

Gift Cards are valid for 6 months after purchase and are applicable to all products in the shop.
Our Gift Cards are also usable in combination with a card payment, should the beneficiary's order exceed the gift card balance.

Find our range of gift cards here: Gift Cards

Yes, we can make something especially for you, but only if the resulting product is in harmony with our aesthetic standards.

We can offer various print+garment colour combos that are not available on the website.

We can create custom wearable items for large orders with an additional design fee.

We can create custom tableware for large orders with an additional design fee.

We can create custom art prints for large orders with an additional design fee.

We don't currently take custom orders for ceramic jewelry&accessories.

For more information, please email us at shop@madiandronic.com with your request and we will be happy to assist you.